Rule #2 of Leadership: Ask Questions

One of the most powerful shifts I’ve made as a leader — and one I’m still practicing every day — is this simple rule:

Ask questions.

It sounds easy, almost obvious. But in practice, it’s something many of us forget to do. Because here’s what happens: we make assumptions. We fill in gaps. We rely on past experiences to interpret the present. And while that’s deeply human — even backed by how our brains are wired — it’s also a trap.

You see, when something feels familiar, we tend to respond based on what we know. We think, “Oh, I’ve seen this before,” or “I know what’s going on here.” But the truth is, you don’t. Not really. Because people are different. Every person brings their own values, motivations, insecurities, and context.

And in leadership, assuming you already know what someone needs, feels, or thinks? That’s risky.

It can make people feel misunderstood. It can lead to wrong decisions. And sometimes, it just makes you come across as distant or too quick to judge. But when you slow down — when you ask questions instead of jumping to conclusions — everything changes.

Asking questions builds connection. It shows that you care. It gives others the space to express themselves, and it gives you a much fuller understanding of what’s actually going on.

Because let’s be honest: everyone wants to feel heard. Everyone wants to feel seen. Especially by their leader — someone who plays such a crucial role in their work experience and often, their growth.

And no, asking questions doesn’t mean saying yes to everything. It doesn’t mean you’ll always act on every answer. But it does mean people walk away feeling acknowledged. And that alone creates trust.

The bonus? It helps you too. You get to see things from different angles. You hear perspectives you might’ve missed. You notice more, judge less, and lead smarter.

And here’s something I see often — and have felt myself in the past: sometimes we hesitate to ask questions because we think it might make us look unsure. Like we don’t know the answer. But honestly? That vulnerability makes you stronger. You don’t have to perform leadership. You just have to practice it — with openness, with presence, and yes, with questions.

So if you take anything away from this: slow down, get curious, and ask. You don’t need to have all the answers. But you do need to be willing to listen.

You might be surprised by what you learn.